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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
Home > Meet PAF > About PAF's Patient Services > Specialized CareLine Programs

Specialized CareLine Programs

assistance
In addition to PAF’s core services, we are proud to operate these additional dedicated programs to meet the needs of patients. These programs are supported through grants and partnerships.

MedCareLine Programs
MedCareLineThe MedCareLine is a division of Patient Advocate Foundation staffed with a team of nurses and case managers who provide individualized case management services to patients and their caregivers. The team assists with insurance education and navigation including understanding insurance plan language, appeals process, second opinion options and clinical trials coverage. The Case Managers also assist patients who are experiencing financial challenges that are impacting their ability to pay for care and basic cost of living expenses like housing, utilities, food and transportation, researching and linking them to available financial support programs that may meet some of these needs. Uninsured patients are also supported by the program with education and direct support in accessing public programs and charity care that will allow access to necessary care.


Colorectal CareLine
MedCareLineThe Colorectal CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with a colorectal cancer and are seeking education and assistance in overcoming coverage and financial barriers they face when accessing care. The program serves patients who have a diagnosis of colon cancer, bowel cancer, and cancer of the rectum, large intestine or appendix.
(866) 657- 8634
www.colorectalcareline.org

DONNA CareLine
MedCareLineThe DONNA CareLine is designed provide individualized case management assistance to patients who have been diagnosed with Breast Cancer and are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of Breast Cancer.
(877) 2DONNA6 or (877) 236-6626
DONNA.pafcareline.org

Genomic Testing Support CareLine
MedCareLineThe Genomic Testing Support CareLine is designed to provide assistance to patients who have completed a genomic test on clinical samples collected during their cancer or other genomics-guided diagnosis, or who are encountering barriers accessing and finalizing that process. Patients who are having trouble accessing treatment that has been identified by the testing will also be able to receive assistance to reduce some of the financial or insurance barriers that may exist. The CareLine assists patients, caregivers and providers who are utilizing genomic tests to aid in treatment decisions.
(866) 460 - 1928
genomicsupport.pafcareline.org

Heart Valve CareLine
MedCareLineThe Heart Valve CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with a valvular condition and are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of a valvular condition.
(866) 318-7892
heartvalve.pafcareline.org

Hepatitis C CareLine
Hepatitis CareLineThe Hepatitis C CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with Hepatitis C and are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of Hepatitis C.
(844) 737- 6676
hepatitisC.pafcareline.org

HIV, AIDS and Prevention CareLine
HIV or AIDS CareLineThe HIV, AIDS and Prevention CareLine is designed to provide individualized case management assistance to patients who are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. This CareLine serves those who are diagnosed with HIV, AIDS or are currently receiving preventive HIV treatments.
(844) 737-6674
hivoraids.pafcareline.org

Jennifer Jaff CareLine
Jennifer Jaff CareLineThe Jennifer Jaff CareLine for Patients with IBD is designed to provide individualized case management assistance to patients who are seeking assistance navigating eligibility and enrollment in disability benefits and overcoming insurance coverage and financial burdens that impact their access to care. This CareLine serves patients who are diagnosed with Inflammatory Bowel Disease including Ulcerative Colitis and Crohn’s Disease.
(844) 244-1312
jenniferjaff.pafcareline.org

WV Lung Cancer CareLine
WV Lung Cancer CareLineThe WV Lung Cancer CareLine is designed to provide individualized case management assistance and insurance support to patients who have been diagnosed with lung cancer or currently seeking screening for lung cancer. To be eligible for free assistance, you must be a lung cancer patient, caregiver or provider in West Virginia or be an out-of-state resident who is receiving treatment or screening in West Virginia.
(866) 684-2479
wvlungcancer.pafcareline.org

ZERO360: Comprehensive Patient Support
narcolepsycarelineZERO360 is designed to provide individualized case management assistance for men who have been diagnosed with prostate cancer to address the physical, practical and emotional needs associated with their diagnosis. ZERO360 serves uninsured and insured men as well as providers and caregivers acting on behalf of a patient facing prostate cancer.
(844) 244-1309
zero360.pafcareline.org

Partnership Programs
PAF works regularly in conjunction with many nonprofit and corporate partners, including but not limited to, American Cancer Society, LIVESTRONG, The ALS Association, and Pancreatic Cancer Action Network, to meet the needs of patients and caregivers across the United States.